Privacy Policy

Introduction

Dr. Nagalakshmi Speciality Hospital ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, contact us, book an appointment, or receive medical services at our facility located at Gandhi Rd, Holmus Pet, Proddatur, Andhra Pradesh 516360.

By using our website or services, you agree to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name, date of birth, gender, and marital status
• Contact details including phone number, email address, and residential address
• Government-issued identification (when required for medical records)

Medical Information

• Medical history, current health conditions, and symptoms
• Diagnostic test results, treatment records, and prescriptions
• Reproductive health information relevant to fertility treatments
• Insurance and billing information

Website Usage Information

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referral source and search terms used to find our website
• Information submitted through forms (contact, appointment booking, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Medical Services: To diagnose, treat, and manage your healthcare needs, including fertility treatments, gynaecological consultations, and follow-up care.
• Appointment Management: To schedule, confirm, reschedule, or cancel appointments and send reminders via phone, SMS, or email.
• Communication: To respond to your inquiries, provide requested information, and send important updates about our services.
• Billing & Administration: To process payments, manage insurance claims, and maintain accurate financial records.
• Quality Improvement: To evaluate and improve our medical services, patient experience, and website functionality.
• Legal Compliance: To comply with applicable healthcare regulations, legal obligations, and government reporting requirements.
• Website Analytics: To analyse how visitors interact with our website so we can improve its performance and content.

3. Data Protection & Security

We take the security of your information seriously and implement appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission (SSL/TLS) on our website
• Secure storage of electronic medical records with restricted access controls
• Confidential handling of physical records in locked, access-controlled areas
• Regular security audits and staff training on data protection practices
• Strict access controls ensuring only authorized medical and administrative personnel can view patient data

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Healthcare Providers: With other medical professionals involved in your care, such as referring doctors, laboratories, or specialists, when necessary for treatment coordination.
• Service Providers: With trusted third-party service providers who assist us with website hosting, analytics, payment processing, or communication services, under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process, including court orders, government inquiries, or to protect our legal rights.
• Consent: With your explicit written consent, for any purpose outside those described in this policy.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you navigate and use our website
• Analyse website traffic and performance
• Deliver relevant content and improve user experience

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain parts of our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality such as page navigation and form submissions.
• Analytics Cookies: Help us understand visitor behaviour and improve our website. We may use services like Google Analytics for this purpose.
• Functional Cookies: Remember your preferences to personalise your experience on return visits.

6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, health information resources, or partner services. These external sites have their own privacy policies and practices, and we are not responsible for their content or how they handle your information.

We encourage you to review the privacy policies of any third-party websites before providing personal information. A link from our website does not constitute an endorsement of the linked site's privacy practices.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and medical record retention requirements.
• Restriction: You may request that we limit how we use your information in certain circumstances.
• Objection: You may object to the processing of your information for specific purposes, such as marketing communications.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in compliance with applicable law.

8. Data Retention

We retain your personal and medical information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable Indian healthcare regulations and professional guidelines.

When your information is no longer needed, we will securely delete or anonymise it using appropriate methods.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.